Return Policy

At Sellvia, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return:

Items must be unused, unworn, and in original condition
Products must be returned in their original packaging
Proof of purchase or order confirmation is required

For hygiene and safety reasons, certain products such as eyelashes, removable bra pads, and other personal-use accessories may not be eligible for return if opened or used.

Non-Returnable Items

The following items are not eligible for return:

Used or damaged items
Final sale or clearance products
Gift cards
Opened hygiene or personal care items

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details and photos of the issue.